Delivery Policy


Delivery, Drop Off, and Pickup Rates

Deliveries

Delivery 1st Delivery Additional Deliveries
Rental Plan Free Free
Orders less than Delivery Min. $5 $5/ea
Orders greater than Delivery Min. Free $5/ea

Rental Returns

Rental Returns Drop Off 1st Rental Return Pick Up Additional Rental Return Pick Up
Free Free $5/ea

Buybacks and Refunds

Drop Off Pick Up
Buyback orders less than Buyback Min. Free Not Available
Buyback orders greater than Buyback Min. Free Free
Refunds Free $5/ea

Current Minimums

Free Delivery Minimum $25.00
Buyback Pickup Minimum $25.00

Availability Dates

The dates provided for each item are estimated availabilities in which those items are expected to be available for the customer. We do our best to anticipate the availability of all items we list on the West Campus Books site and provide these estimated dates as a convenience to our customers. If we are unable to provide you with your item on the estimated date, you have the option to schedule a future delivery/pickup date or request a full refund for the item.

Delivery

West Campus Books offers delivery to addresses within the specified delivery zones during the extended returns period (see Important Dates). Free delivery is offered to qualifying orders (see Free Delivery Qualifications). By selecting a delivery date and time, you are committing to being present at the time of your delivery. You will receive a smaller window time frame in which a West Campus Books employee will be at your residence. Our employee will call the phone number on file when they arrive at the delivery address.

You must present the West Campus Books employee with a photo ID that matches the name on the order. Only the person scheduled on the order may receive the order.

Missed Deliveries

If the West Campus Books employee has not has not been able to contact you by the end of your scheduled window, your delivery will be skipped and you will have to reschedule your delivery which may be subject to additional delivery charges (see delivery charges). You will have the option to pick up your missed delivery at one of our locations free of charge on a future date (see location dates and times).

Rental Return Pickup

West Campus Books offers each rental customer one Free Rental Return Pickup each semester to a residence located within the pickup zone (see pickup zone). By scheduling a pickup date and time, you are committing to being present at the time of your pickup. You will receive a smaller window time frame in which a West Campus Books employee will be at the delivery. Our employee will call the phone number on file when they arrive at your residence.

Missed Rental Return Pickups

If the West Campus Books employee has not has not been able to contact you by the end of your scheduled window, your rental pickup will be skipped and you will have to reschedule your pickup which may be subject to additional pickup charges (see pickup charges).

Shipping

All orders take 1-2 business days to process and ship out. Business days are Monday through Friday, excluding holidays observed by the US Post Office and UPS, such as New Year's Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.

Orders placed Monday-Friday before 10 a.m. Pacific Time have the current and next business day to process and ship. Orders placed after 10 a.m. Pacific Time will process and ship over the next two business days.

All shipping fees are clearly stated at the time of checkout. Standard orders will ship out after every item in the order has been processed and will usually be received within 4-7 business days. (All Standard shipments to Alaska and Hawaii will incur an extra $15 per order.)

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